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Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly
32:03
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2024/11/12
Scale Tale - The Customer Success Podcast
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Chapters
Introduction to the Episode
What Inspired Peter to Write His Book?
Mastering the Basics of Customer Success
Why Has Customer Success Suffered in Recent Years?
Simplifying CSM Roles: A Leader’s Perspective
Peter’s Take on Customer Health Scores
The Sentiment of a CSM: What Does It Mean?
Closing Thoughts and Final Insights
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