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Understanding Escalation Management with Parker Chase Corwin
37:53
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2024/6/6
Scale Tale - The Customer Success Podcast
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Chapters
What is an Escalation and Why Do They Matter?
How Do Escalations Hinder Growth?
Being Resourceful During Escalations
The Importance of Transparent Communication
Identifying the Right Level of Communication
How to Avoid Over-Promising and Restore Trust?
Managing Customer Relations Post-Escalation
Winning Trust as an Account Manager
Adjusting Customer Expectations
Reverse Engineering Escalations for Better Service
Closing Thoughts
Shownotes
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