The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, Nezasa, as a CSM about- Misaligned expectations between Sales and CS- Ownership of the customer - How can CSMs be monetarily compensated for their efforts?- Should CS have a quota just like Sales does?Timestamps0:00 - Preview & Intro2:49 - Difference in team culture within Nezasa6:06 - Promoting CCOs to CRO roles8:22 - Fairly compensating CSMs15:15 - CS needs maturity as a function 16:12 - Applying sales methodologies to QBRs18:12 - Communication gap between CS & Sales19:32 - Success Plan for continuity28:18 - Who owns the customer? 41:00 - Closing_________________________________________________________________Connect with Alex on LinkedIn 👉 https://www.linkedin.com/in/alexanderfarmer/___________________________________________________________________Connect with the podcast host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/
