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cover of episode Other Than 💰 Price, What's THE Most Important Thing We Discuss Today?

Other Than 💰 Price, What's THE Most Important Thing We Discuss Today?

2022/3/11
logo of podcast The B-Word with Joanne Bolt

The B-Word with Joanne Bolt

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Joanne Bolt: 在房产挂牌咨询中,除了价格,了解客户最看重的事情至关重要。这不仅能帮助我更好地满足客户需求,赢得挂牌,更能提高沟通效率,避免时间浪费。我通常会先让客户思考除了价格以外,在挂牌过程中最看重什么,然后我再进行房屋查看。我会根据客户的回答,结合DISC性格分析,调整我的沟通方式和策略,确保我的回应能与客户的性格和需求相匹配。例如,对于注重细节的客户,我会详细解释我的工作流程;对于注重效率的客户,我会直接切入主题,快速解决问题。通过这种方式,我能够在咨询过程中始终关注客户的需求,并提供最有效的解决方案,最终赢得挂牌。 Joanne Bolt: 在与客户沟通的过程中,了解客户的DISC性格类型至关重要。不同性格类型的客户有不同的沟通偏好,如果不能根据客户的性格调整沟通方式,就很难有效沟通。例如,高D型客户注重效率,喜欢直接了当的沟通;高I型客户注重情感,喜欢轻松愉快的沟通;高S型客户注重和谐,喜欢细致周到的沟通;高C型客户注重逻辑,喜欢理性严谨的沟通。因此,在与客户沟通时,我需要根据客户的DISC性格类型调整我的沟通方式,才能更好地满足客户的需求,赢得他们的信任。

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Joanne Bolt discusses how she uses DISC profiles to tailor her approach during listing consultations, ensuring she meets the client's needs and secures the listing.

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Welcome to the B-Word, the podcast for women who want to unlock the clarity needed to put your big girl panties on and rock your real estate career like the true boss you are. I'm Joanne Bolt, your host, and together we'll dive into the things your broker doesn't teach you in order to own your own truth, disown the things getting in your way to finding your place, and stop apologizing for the obstacles you have to overcome along the way.

Welcome back to the B word. You guys, if you did not catch yesterday's episode, which was episode 33, you need to just pause right now, go back and listen to episode 33, because we're doing a two part series on how to win the listing every damn time. And today is the second question that

I ask my sellers at a listing consultation and how I use the DISC profile to win the listing, but you really won't understand it if you don't go start at the beginning with episode 33. If you did already listen to episode 33, then let's dive right back in because you are ready for part number two. Here it is.

So the next thing that I do is I say, I want you guys to go sit at the dining room table for me while I go cruise through your house and take a look at things. And I want you to consider other than price, because I know we have to talk about price. Price, what is the main thing that means a lot to you during the listing process that we need to talk about today? And that's my second question that will always get me to listing. Other than price.

What is the number one thing we should discuss that means a lot to you about the listing process? I want to make sure I address it. Because if I don't know what is important to them, I may miss the mark.

If they are really hellbent on open houses and I don't know that, then I don't know how to address that piece of it. And I might sit down at a dining room table and only talk about marketing on Zillow and they could give a rat's patootie about marketing on Zillow. What they want to talk about is an open house.

You got to nail that down. I will tell you again, remember, I do everything with intent and strategy. So I intentionally tell them, you sit at the dining room table and consider your answer to that question. I'm going to go cruise your home. I am listening now for a couple more things to validate where they are on the DISC profile because my high D's are going to look at me and go, okay, they're going to go sit down at the dining room table.

Bullet point. She asked a question. I'm going to answer it. She doesn't need me. That's great. My high eyes are going to go, oh my gosh, shouldn't I walk the house with you and point out every detail of it? The minute my seller asked me that, I know for sure I've got a high eye. They want to get all in personal with you. They want to tell you the stories of their kids scraping their knees in the backyard. That means a lot to them. And I need to adjust how I'm responding to meet them where they are.

Now, by the way, my script in return to that is I'm going to give you the opportunity to tell me everything you love about this home and all the details that we need to know in order to sell it. But my first look through your home, I'd like to do by myself because I want to see it through a buyer's agent's eyes. Because when your home is shown, I won't be here and neither will you. And I need to know how an agent and their client might see it from their perspective before we start talking about how we want them to see it.

And that allows me to go through the home on my own. A high S, the minute I say, you know, I don't really need you to walk through the home, they're going to nod, agree. Oh, that makes total sense. And they're going to go sit down and answer my questions. They are the peacekeeper.

They're people pleasers. You gave them a reason why you don't want to walk through the home with you. They accepted it. They're going to move on. That also, by the way, will appease your high C's, the people that analyze and want the details, because you have just told them why you don't want them to walk through the home with you the first time. Why do I actually want to walk through the home the first time by myself? Two reasons. One, legitimately, I do want to see it from a buyer's agent's perspective. I'm not going to be there when they show that home.

So if I don't realize right away that they've got solar paneling somewhere and the seller has to tell it to me later, now I know I've got to include that somewhere in my marketing piece. It's not obvious. And so I need to see how a buyer's agent is going to see it and how their clients might miss some details. But the other reason is it gives me time to process in my brain whether I'm dealing with high D's and high S's or high I's and high C's.

And I can sort of start to mentally prep myself and my scripts on meeting them verbally where they are. Because if you just walk in the door and figure out you're talking to a high D and you're not a high D, it's going to take you a hot minute to get there in your brain. It is. Or if you're a high D like me and you're talking to two lovey fuzzy, let me hug you all day long eyes, it's going to take me a hot second to make sure I'm prepared to enter into the actual consultation in that mindset.

When you meet your sellers verbally where they are, you will always get the listing. It's just, it's sales 101. Those two questions, did you get the gift? Because you're looking for the answer of where are you on the dis profile? And other than money, what's the number one thing that we need to talk about today?

Those two questions will set you up for success for the rest of your consultation because you'll know how to respond to the seller and meet them verbally where they are on the DISC profile. And you'll know what actually means a lot to them so that you don't waste anyone's time. When you're finished looking through that home and you sit at the dining room table with them, if you've got that high eye who looks at you and says, oh my gosh, I can't wait for the open house.

Okay, let's talk about the open house. I don't need to talk about the rest of it. You don't care. You don't care about what words I'm going to put on the listing presentation. You don't actually care how it gets to Zillow. You just want to know that it gets there. But what you're really interested in is this piece. Great. Let's talk about that. Because if you, especially in today's day and age, we are a culture that quite frankly, we squirrel all the time, kind of how we've been trained. If you sit down and pull out this pre-done package that is beautiful and

And you want to go through the whole package, pages one through 50. It doesn't matter. You'll lose them along the way because if there are pieces of it, they just don't care about. They just want you to handle it. That's great. You have been taught that you have to go through every single thing you're going to do in order to create the value so that they're willing to hire you and pay your commission. That is wrong. You've got to go through what they find of value, what is important to them.

And if you can do that, you will get the listing every single time. Wait, wait, wait, wait, wait, wait, wait. Before you go really fast, would you please take a second and go and leave me a review here on the B Word podcast? It really does make a world of difference to how we show up for new people. And to give you a little thank you, because my mama always taught me that you send a thank you note or something in return for a gift.

We have got a free gift that we are changing every single month here on The B Word. So head on over once you've given your review, grab a screenshot of it, and then go to thebwordpodcast.com forward slash review. Upload it for me and I will send you a free gift immediately. Thanks in advance.